EEDC Customer Enumeration a Benchmark for Other DISCOs, Says NERC

The Nigerian Electricity Regulatory Commission (NERC) has commended the effort of the Enugu Electricity Distribution Company (EEDC) in carrying out its asset and customer enumeration exercise, describing it “as a benchmark which other Distribution Companies will be required to emulate”.

This commendation was conveyed in a letter signed by the commission’s general manager in charge of consumer affairs, Dr. Anthony Akah, after EEDC’s progress report on its ongoing customer enumeration exercise presented by Mr. Uche Anyalewechi, at the commission’s office in Abuja, recently.

In line with the commission’s statutory requirement, EEDC has since commenced this project, using Geographical Information System (GIS) technology, which allows it efficiently map its entire electrical network system by updating its database and also capturing all electrical assets within its network. The project is also expected to improve decision-making in its operations. 

 

The exercise said to be of immense benefit to both EEDC and its customers is aimed at facilitating comprehensive metering of all electricity customers. It also seeks to create an easy identification of all electrical assets and their state; identification of all existing customers; adequate planning for potential customers and network expansion. 

Other benefits include improved power supply and quick response to faults; effective power distribution and monitoring through remote sensing; prompt identification of damaged and non-functional equipment for replacement, as well as improved customer service delivery.

The exercise, which effectively commenced early last year with Enugu as the pilot, will soon be extended to other states within EEDC’s franchise areas.

“Customers are therefore encouraged to cooperate with our enumerators when they visit their homes, and also avail them with the necessary information needed to make this project a success,” the EEDC spokesman said in a statement.

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