NCC Reassures Customers on Data Rollover at Enugu Forum 

 The Nigerian Communications Commission (NCC) has reiterated its commitment to protect customers over unfair treatment from mobile network service providers.
Speaking during its Customers Day in Enugu, the executive vice-chairman  of the NCC, Professor Umar Garba Danbatta, said the commission will apply appropriate regulatory sanctions against service providers that fail to improve services to the consumers’ detriment.

He disclosed that the commission will soon issue a directive to the service providers to give 14-day window to subscribers to enable them rollover their unused data, even if they do not renew on the expiration date.


NCC Executive Vice-Chairman, Prof. Danbatta

The move, he said, will stop the current practice where subscribers lose their entire unused data if they fail to renew on the date of the expiration of their current subscription.

He noted further that issues relating to quality of service especially with regard to poor reception, wrong billings, deductions and automatic data rollover, the NCC has “put the service providers on special notice about our current monitoring of users’ experience and will call them to account in due course”.

On the fear that telecom masts and towers constitute health hazards to humans, the commissions boss said: “The World Health Organization (WHO) has affirmed that no such hazard has been established against base stations.”

Professor Danbatta spoke also on the issue of unsolicited messages, advising consumers to “send ‘stop’ to 2442 to stop all unsolicited text messages”, noting that the NCC had recorded positive results in the provision of services with internet penetration standing at over 100 million subscribers in January.

Phone subscription, he added, stands at about 148 million during the same period with broadband penetration at 21 percent.

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